Evolvix 14-day return and exchange after-sales service description

Dear customers, In order to make your shopping experience at Evolvix more worry-free, we provide you with a considerate 14-day no-reason return and exchange service. Here are the details about this service: 1. Scope of application: If you are not satisfied with the women's handbags you purchased, for any reason, you can apply for a return or exchange within 14 days from the date of receipt of the goods, without giving any reason. This policy applies to all new, unused, undamaged and resaleable items purchased on evolvexicinc.com. 2. Return and exchange process Initiate an application: You can send an email to [email protected], clearly stating your order number, the name of the purchased product, the reason for return and exchange, and your contact information in the email. Our customer service staff will contact you within 48 hours after receiving the email to assist you in completing the subsequent process. Prepare the goods: Please ensure that the original packaging of the goods is intact, including the packaging box, dust bag, tag and other accessories. The goods are free of stains, damage and signs of use. If the goods come with gifts, they must be returned together. Return the product: After communicating and confirming with the customer service, we will provide you with the return address. The shipping cost of the returned product shall be borne by you. It is recommended that you choose a courier with logistics tracking information to ensure the safe delivery of the product. Review and processing: After receiving your returned goods, we will inspect and review them within 3-5 working days. If the goods meet the return and exchange requirements, we will handle the return and exchange procedures for you as soon as possible. For return orders, the refund will be returned to the account you used when paying; for exchange orders, we will send you the replacement goods as soon as possible after confirmation. 3. Preventive measures If the goods are damaged or affect the secondary sale due to non-quality reasons such as personal use and improper maintenance, they will not be returned or exchanged. We are always committed to providing you with high-quality products and services. We hope that the 14-day no-reason return and exchange service can make your shopping more assured and enjoyable.